Privacy Policy

1 About This Policy

Care Health Nurses Pvt. Ltd. provides home nursing, patient care, elderly care and physiotherapy services. This policy explains how we handle information collected through carehealthnoida.com, our enquiry forms, phone calls and WhatsApp conversations.

By using our website or sharing your details with us, you agree to the practices described here.

2 Information We Collect

We collect only what is needed to understand and arrange care:

• Contact details: name, phone number, email and address.
• Care details: type of service needed, shift preference, location and start date.
• Health details: patient condition, doctor's prescription, medicines and special needs, shared with consent.
• Messages: what you write in forms, calls or chats with our team.

3 Automatic Information

When you visit our website, some technical data may be collected automatically, such as your device type, browser, pages visited and approximate location. This helps us keep the website secure and improve it.

4 How We Use Information

5 Consent and Communication

When you submit an enquiry or share patient information, you agree that we may contact you by call, SMS, email or WhatsApp about your request and ongoing service. If you share details of another person, you confirm that you have their permission, or are authorised to do so.

6 Who We Share With

We do not sell your personal information. We share it only when needed:

• With our authorised staff and the caregiver assigned to the patient.
• With trusted service providers who help us run our website, calls or messaging, under confidentiality.
• With authorities or doctors when required by law or to protect the patient's safety.

7 Security

We use reasonable technical and organisational safeguards to protect your information from loss, misuse and unauthorised access, and our staff are expected to keep patient details confidential. However, no online system is completely secure, so we cannot guarantee absolute security.

8 Retention

We keep your information only as long as needed to provide services, maintain records and meet legal or accounting requirements. After that, we delete it or make it non-identifiable.

9 Your Rights and Choices

You may contact us to:

• Ask what information we hold about you or the patient.
• Correct details that are wrong or outdated.
• Request deletion of your information, or withdraw your consent.
• Stop receiving promotional calls or messages.

Some information may need to be kept for legal reasons, and withdrawing necessary details may limit the services we can provide.

10 Cookies and Links

Our website may use cookies to make pages work properly and to understand how visitors use the site. You can block or delete cookies through your browser settings, though some features may not work as expected.

Our website may link to other websites such as maps or social media. We are not responsible for their privacy practices, so please read their policies separately.

11 Children and Patients

Our website is meant for adults. For patients who are children or are unable to give consent themselves, we collect information from a parent, guardian or authorised family member only.

12 Contact and Updates

For any privacy question, request or complaint, please reach out to us:

We may update this policy from time to time. The latest version will always be published on this page with the date shown below.

Last updated: 14 November 2026